Returns & Exchanges Policy

We want you to be fully satisfied with your olfactory experience; therefore, we accept returns of unopened and unused products in their original packaging within 14 days of delivery. Please note that for hygiene reasons, we cannot accept returns on fragrances that have been unsealed or sprayed.

1

Initiate Your Request

Contact our customer service team via email with your order number and reason for return to receive a Return Authorization and the correct return address.

2

Secure the Package

Place the unopened product in its original box and ensure it is safely packed in a shipping carton to prevent damage during transit.

3

Ship the Item

Affix the provided label or address and send the package via a tracked postal service; we recommend keeping your tracking number until the return is processed.

4

Quality Check & Refund

Once our warehouse inspects the item to confirm it is unopened, we will issue a refund to your original payment method within 5 to 10 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing